Reliable IT Support in Pennsylvania

Rely on Our Expert IT Support Specialists
Dedicated to What Matters Most to You

RDCS boasts a team of proficient IT support specialists, well-versed in networking, vendor management, and application troubleshooting. Fueled by a fervor for technology and rigorous training, our experts are adept at addressing a broad range of issues. At RDCS, we prioritize swift and efficient problem resolution. Our technicians are highly qualified, holding advanced degrees and industry-specific certifications. Being based in the Pennsylvania, they are full-time dedicated members of our team, not contractors. Say goodbye to long waits on call queues – with RDCS, prompt and professional assistance is always just a call away.

Your Trusted IT Support Services
Empowering Businesses Throughout Pennsylvania

Immediate, Dependable Managed IT Support: Where Excellence Meets Efficiency

At RDCS, we pride ourselves on offering rapid response times, consistent client engagement, and a quartet of accessible support channels. As a reputable provider of IT support services, we ensure your organization’s computer networks are optimally maintained. Our technical support is geared towards a smooth operational flow across your company. RDCS’s IT support services encompass system monitoring and maintenance, hardware and software installation and configuration, and effective resolution of technical challenges.

IT Support Company: Raising the Bar for Exceptional Service

Our unlimited support at RDCS goes beyond the norm. It includes the necessary groundwork to propel your business forward, such as managing client security questionnaires and orchestrating ‘Business Continuity Plans’. We also provide strategic IT planning. Moreover, you’ll have the opportunity for owner-to-owner meetings with our CEO to discuss business management strategies, remote workforce experiences, and hiring policies. We’re passionate about helping startups and established businesses simplify technology, enabling you to focus on your core business.

Comprehensive Small Business IT Support
Your Complete Technological Partner

Consider RDCS as your single point of contact for all tech-related queries. Questions about the number of computers in your inventory? Need assistance when the internet goes down? Copier malfunctioning? Need help transferring email to a new phone? Reach out to RDCS. We manage and support all aspects of your technological needs – from your applications and remote offices to your technologies and staff.

Support Availability

9 AM – 9 PM
7 Days a week

Response Times

Between
3 to 15 Minutes

Support Access

Call, Email, Chat, or SMS

IT Support

Onsite & Remote Support

Priority Support

Emergency Support Provided

Expert Technicians

Trained and Certified IT Professionals

24/7 Monitoring

Computers and Network Assets

Proactive Maintenance

Weekly Maintenance of your computers

What’s included with RDCS Unlimited Remote Support?

Workstation Support

Server Support

Cloud Services

Application Support

Hardware Support

Email Support

Printer & Copier Support

Network Support

IT Purchasing

New Employee Onboarding

Employee Terminations

Firewall & Network Management

Hardware Deployment

Cybersecurity

IT Policies

Remote Work Support

RDCS E-Books and Articles
about IT Support

Icon of a robot running fast with Strong Sophisticated Fast in text.

Navigating Through an Evolving Cybersecurity Landscape: Stronger, Faster, and More Sophisticated Threats

March 25, 2024 No Comments

A recent security analysis has shed light on concerning trends in the realm of cyber attacks. These threats are not only escalating in frequency but ...

How proactive monitoring will help your business weather any storm

February 19, 2024 No Comments

You’re the skipper of your own enterprise. You’ve got a top-notch team at your back. You’re ready for anything! Or so you thought. Then, unexpectedly, ...

Here’s a crazy question: Are you paying your IT support partner enough?

December 10, 2021 No Comments

I bet that’s a question you’ve never asked yourself before, but it’s important you do. In the world of technology, there’s a definite link between ...

Frequently Asked Questions

How can I access support?

You can reach our support team via Phone, Email, Chat, or SMS for prompt assistance.

Is IT Support billable?

Our plans include unlimited remote support. However, onsite work is billable unless specified otherwise in your agreement.

What happens if my issue needs immediate attention?

Should you have an urgent issue, we will prioritize and escalate it. We recommend contacting us by phone for urgent matters.

Do you provide onsite support? Is it chargeable?

Yes, we offer onsite support, which is a billable service unless included in your plan.

Which business applications do you support?

We extend support for all major applications including Microsoft Office, Google Workspace, Adobe, and many other line of business applications.

Is after-hours support available? Does it carry additional charges?

Yes, we offer after-hours support, which are available at an additional fee.

Wondering whether Managed IT Services could be the perfect fit for your business?

We get it – delegating your IT to an external party can be difficult. To ease this process, we provide a complimentary consultation to help you delve deeper into our offerings and how they might benefit your business.

If you’re ready to make the switch, our skilled team will work with you to create a plan that aligns with your business. Feel free to CONTACT US now.